Terms and Conditions

Here is a copy of the Terms and Conditions, you as a parent/carer will be expected to sign:

Nursery Places and Bookings 

The nursery must receive a signed and fully completed registration form before any place can be considered.  Parents/carers can request sessions at this point  where the nursery will do their best to meet individual needs.

Registration Fees and Deposit

The nursery does not require a deposit to get a place at the nursery, however  does require a non – refundable registration fee of £60.00.  This is to be paid at  the time of submitting a completed registration form, this will only be returned  to parents / carers if the nursery is unable to offer a suitable place for their  child.

If you require a funded only place, then a £20 holding fee is required to hold  the space and will be returned upon your child’s first day.  Should your child not  start with us the fee becomes non – refundable.

If the nursery offers the parent/carer a place for their child on the waiting list  the registration fee is required to be paid and is non – refundable, however after  being on the waiting list the nursery is unable to offer the child a place then the  parent/carer would be entitled to the registration fee to be returned.  If the  parent/carer is offered a place within the nursery and decide to decline the  place then the registration fee remains non – refundable.

Fees and Invoices 

Nursery fees are payable in advance by cash, bank transfer or workplace  vouchers by the 1st of every month.  Cash payments from the 1st October will be  subject to a 2% charge.

All invoices will be emailed from the nursery on the 15th of each month.  If the invoice is not received by the parent/carer then it is the responsibility of the  parent/carer to report this to the nursery.

Any late payments delivered after the 7th will incur a £10.00 daily charge.  Other than if we are in breach of these Terms and Conditions, all sessions  booked must be paid for, regardless of whether the child attends.   No refunds  will be given for sessions missed due to holidays or sickness. Failure to meet  payments will result in the termination of the nursery place and in such  circumstances the parents will not be entitled to a refund of any fees.  Any costs incurred by the nursery to recover any unpaid fees will be added to  any outstanding balance.

The nursery offers a reduced fee if you enrol your second child and subsequent  children with us. If both children attend two days (four sessions) with us you will  receive a 5% discount on the older child’s fees.  If they both attend more than four sessions a 10% discount will be given on the older child’s fees.

Early Years Entitlement 

Early years Entitlement funding is available for all 3 and 4-year olds from the  term after their third birthday.

If parents/carers only require a funded place, then the registration fee is  optional for these parents.  This is only available for term time only places.  Any additional sessions required in the holidays will need to be paid upfront before  the child is able to attend the session.  Usually at least 24 hours’ notice is required to book in for extra sessions, although the nursery will aim to accommodate any request depending on availability.

No parent / carer will be required to book more funded hours than needed so for example if you only require half a session if there is availability the nursery  will accommodate this however this will be reviewed on a termly basis and the place will need to re-offered depending on availability therefore if someone is  wanting to use a full session space they will take priority for the session which  could result in the loss of space and or session.

The extended 15 hours funding will only be offered upon the nursery receiving  an eligibility code. If you lose eligibility for any funding at any point all sessions  will become chargeable at the current full session price.

Two Year Funding

We also accept two-year olds on the funding.  Please contact your local children’s centre to find out if you are entitled to this.  The same terms and conditions  apply as with the 3 and 4-year-old funding.

If your child is leaving another setting where you currently claim funding you must inform the nursery straight away.  If you lose eligibility for any funding at  any point all sessions will become chargeable at the current full session price.

Operating hours 

ApplePips Day Nursery is open from 08:00 – 18:00  fifty one weeks a year, running a  variety of sessions during these hours.  Those sessions will be as follows: Am 08:00 - 13:00; Pm 13:00 - 18:00 and Full Day 08:00 – 18:00 If you are late collecting your child from the nursery a late collection charge of  £8.00 for every 15 minutes may be imposed – this is down to the discretion of  the nursery manager.

Please be punctual.

Nursery Closure 

The nursery is open as specified in the prospectus.  The nursery will be closed  over the Christmas period, closing on Christmas Eve and reopen after New Year’s Day (unless Christmas Eve falls on a Monday, then the nursery will close the Friday before and reopen in the New Year.)  For all other bank holiday(s)  during the year the nursery will remain closed.

Behaviour Management 

We may require parents to withdraw or remove their child from the nursery if the nursery manager considers the child to be disruptive or displaying  inappropriate behaviour.

We will not tolerate nursery staff being spoken to in an abusive or threatening  manner by any person(s) entering the nursery including parents/carers or  children.  Such behaviour may result in the termination of a nursery place.

Insurance

We have extensive insurance cover – full details of the nursery insurance are available upon request from the nursery manager.

Personal property and belongings 

We cannot be held responsible for any loss or damage to children’s property.  Every reasonable effort will be made by the nursery staff to ensure the children’s belongings are not lost or damaged. Practical ‘inexpensive’ clothing is strongly recommended for children attending Applepips Day Nursery.  It is the  parent/carers responsibility to name and clearly label all items of clothing.  We suggest that all toys, books or other equipment is left at home.

Termination / Cancellation / Change 

We require one month’s notice in writing, should you wish to terminate a  nursery place for any reason. Parents/carers still remain liable for fees  throughout the notice period.  If parents/carers withdraw their child during this notice period, the fees shall remain payable (If you claim funding the nursery  does require half a term’s notice to terminate a place).  We reserve the right to  terminate a nursery place with immediate effect if any fees are not paid by the due date, or if a parent/carer or child display abusive, threatening or otherwise  inappropriate behaviour.

In other circumstances, we will give you one months’ notice, in writing, should  we wish to terminate a nursery place for any reason.

If parents/carers for any reason postpone a start date, we reserve the right to  charge from the original start date stated on the registration form. If a parent/carer wishes to change the number of sessions taken at the nursery,  one months’ notice in writing, unless there is another child on the waiting list  whom is able to fill the place straight away. If you require an increase in  sessions it will availability dependent on when the changes can take effect.

Liability 

We accept no responsibility for any loss suffered by parents/carers, arising  directly or indirectly, because of the nursery being temporarily closed or the non  – admittance of your child to the nursery for any reason, this applies to absence  due to sickness, holidays and Bank Holidays.  We accept no responsibility for  children whilst in their parent/carers care on nursery premises, i.e. prior to  arrival or after pick up.

We will not be liable to parents/carers and or children for any economic loss of  any kind, for damage to the child’s or parent/carers’ property, for any loss  resulting from a claim made by any third party or for any special, indirect or consequential loss or damage of any kind.

We will make reasonable endeavours to keep parents and / or children’s  property in good order.

Liability for damage of such property is excluded except where caused by  negligence.

Accidents and illness 

We reserve the right to administer basic first aid and treatment when necessary.  Parents/carers will be informed of all accidents and will be required to sign an  accident form. For accidents of a more serious nature, involving hospital  treatment, all attempts will be made by the nursery to contact the  parents/carers but failing this, we are hereby authorised to act on behalf of  parents and authorise necessary treatment.

We will administer prescribed medicines if parents/carers complete a ‘medicine  form’; however, the first dose of medicine must be given at home and  parents/carers must take all medicines home at the end of each day, except for long term medication for example inhalers.

We may require parents/carers to withdraw their child from nursery if they  require medical care or attention, or it is considered that the child is not well  enough to attend nursery.  We may also ask parents/carers to withdraw their  child from nursery, if we have reasonable cause to believe that they are or maybe suffering from or has suffered from any contagious disease/infection and there remains a danger that other children at the nursery may contract such disease / infection.  We accept no responsibility for children contracting contagious diseases / infections.  Parents/carers are requested to inform the  nursery if their child is suffering from any illness, sickness or allergies before  attending nursery.

We have a realistic attitude to the needs of the working parents/carers but we  reserve the right to contact parents / carers if their child becomes ill during the  nursery hours.

Security 

Under no circumstances will the child be allowed to leave nursery with anyone unknown to nursery staff unless the parents/carer have previously arranged  this.  If the parent/carer has made alternative arrangements by telephone the  nursery will require the name, telephone number description and password for the person permitted to collect their child and the collection policy and  procedure will be followed.  A list of responsible adults who are authorised to collect the child should be given to the nursery staff.  The nursery will have a door security system so only staff will be allowing people access into the  building.

General Information 

Parents/carers are requested to inform the nursery of any food, medicine, activity or any other circumstances that may cause the child to have an allergic reaction / allergy.  Parents/carers must provide details, in writing, of the severity of the reaction / allergy and must continue to inform the nursery of any  changes/progress to the condition, in writing, when they become aware.  Parents/carers are requested to inform the nursery of any changes to all  information kept by the nursery.

Data 

I have read and understand the privacy agreement I have been given and agree  to my data being stored in line with this privacy agreement and in accordance to  the data retention guidelines.

Agreement 

These terms and conditions represent the entire agreement and understanding  between the parents / carer and the nursery. Any other understandings  agreements, warranties, conditions, terms or representations, whether verbal or  written, expressed or implied are excluded to the fullest extent, permitted by  law. We reserve the right to update / amend these terms and conditions at any  time.

By signing this contract you are agreeing to all terms and conditions and all  nursery policies and procedures which are available on Tapestry, in parent policy  folders and upon request.